Refund policy
At SariSisters, we are committed to providing high-quality products and a delightful shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled only within 12 hours of placing the order.
- Once an order has been processed or shipped, it cannot be cancelled.
Returns & Exchanges
We accept returns only under the following circumstances:
- You have received a damaged product.
- You have received an incorrect product.
Returns or refunds are not accepted for change of mind, personal preference, dislike of colour, fabric, design, or drape. However, at the sole discretion of SariSisters, we may allow an exchange for another product of the same value.
SariSisters reserves the right to decline any return or exchange request if the product is found to be used, damaged after delivery, missing original tags or packaging, or does not meet the conditions stated in this policy.
If an exchange is approved, our team will guide you through the process.
Return Shipping Charges
If your return or exchange request is approved, a return shipping charge of ₹150 will be borne by the customer.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- The request must be made within 2 days of receiving your order.
- The product must be unused, unworn, unwashed, and returned with its original packaging, tags, and accessories.
- Products returned without prior approval from our team will not be accepted.
Mandatory Parcel Opening (Unboxing) Video
A clear parcel opening (unboxing) video is mandatory for all claims related to:
- Damaged products
- Defective products
- Incorrect products
- Missing items
- Return requests
- Exchange requests
Claims submitted without a valid and uninterrupted parcel opening video may not be eligible for approval. We recommend recording the video from the moment the sealed package is opened until the product is fully visible.
Colour & Product Variation
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to photography, lighting, screen settings, and the natural characteristics of different fabrics.
Such minor variations are normal and do not qualify for a return, refund, or exchange.
Please note that the perception of colour, fabric texture, and overall appearance may vary from person to person. Therefore, personal preference or dissatisfaction with the look, feel, colour, or texture of the product will not be considered a valid reason for return or refund.
Non-Returnable Products
The following items are not eligible for return or exchange:
- Ready-to-wear sarees
- Custom-made or altered blouses
- Personalized or made-to-order products
- Luxury or special-order sarees
- Sale, discounted, or promotional products
- Gift cards
Refunds
Refunds are applicable only in the following situations:
- The ordered product is out of stock after payment has been received.
- A damaged or incorrect product has been approved for a refund and an exchange is not possible.
Approved refunds will be processed to the original payment method. Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Contact Us
To initiate a return or exchange, please contact us before sending any product back.
Email: sareesisters@gmail.com
WhatsApp: +91 7303331702
Instagram: @sari.sisters
Our team will be happy to assist you throughout the process.